Art. 52 et seq. of Legislative Decree 206/2005 (Consumer Code)

Right of withdrawal

You have the right to withdraw from the contract, without giving reasons, within 14 days. The withdrawal period expires after 14 days from the day on which you or a third party, other than the carrier and designated by you, acquires physical possession of the goods. To exercise the right of withdrawal, you must inform us of your decision to withdraw from this contract by means of an explicit declaration (for example by e-mail to ItYVP duasA ) . To this end, you can use the attached model withdrawal form (download the form), but it is not mandatory.

Administrative office

You may also electronically send any other unequivocal statement to ed NOzMKZCB .

The communication must specify the items you intend to return and whether you want a replacement or a refund. If you choose this option, we will immediately send you an acknowledgment of receipt of the withdrawal on a durable medium (for example by e-mail).
To meet the withdrawal deadline, it is sufficient for you to send your communication concerning your exercise of the right of withdrawal before the withdrawal period has expired. The Right of Withdrawal does not apply to users who do not purchase as consumers (resellers).

Effects of withdrawal
  • If you withdraw from this contract, you will be reimbursed for all payments you have made to us, including delivery costs (with the exception of additional costs deriving from your choice of a type of delivery other than the least expensive type of standard delivery offered by us), without undue delay and in any case no later than 14 days from the day on which we are informed of your decision to withdraw from this contract.
  • These refunds will be made using the same means of payment you used for the initial transaction, unless you have expressly agreed on other means of refund; in any event, you will not incur any costs as a result of such reimbursement.
  • The refund may be suspended until receipt of the goods or until the consumer has demonstrated that he has sent the goods back, whichever is earlier.
  • If the consumer has received the goods covered by the contract, he is requested to send the goods back to us.
Logistics headquarters

without undue delay and in any event within 14 days from the day on which you communicated to us your withdrawal from this contract. The deadline is met if you send back the goods before the 14-day period has expired. The direct cost of returning the goods will be at your expense. You are only responsible for the decrease in the value of the goods resulting from the handling of the goods other than that necessary to establish the nature, the characteristics and functioning of the goods.


According to art. 59 of the Consumer Code (Legislative Decree 6 September 2005, n. 206), the withdrawal is excluded for the following articles:

  • custom made, personalized goods
  • goods that risk deteriorating or expiring rapidly, such as short-term organic food or products sold on short-term offers
  • perishable goods if opened from their original packaging, and where required the guarantee seal has been removed

According to art. 47 of the Consumer Code (as amended by art. 1, c. 1, Legislative Decree 21 February 2014, n. 21, with effect from 13 June 2014.), the withdrawal is also excluded for the following articles:

  • free products
  • drugs, homeopathic medicines and medical devices

Online Dispute Resolution - ONLINE DISPUTE RESOLUTION (ODR)

https://ec.europa. eu/consumers/odr/main/index.cfm?event=main.home.chooseLanguage





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